LIZ DIKINSON
People-first systems for creative & healthcare brands
Agency & client operations specialist with fifteen-plus years partnering with global teams at Omnicom, WPP, and Publicis to bring structure to creativity and purpose to process — without burning out the people doing the work.
| 6 years | 10 years |
|---|---|
| consumer goods experience on globally recognized brands including McDonald's, State Farm, Clorox, Glad, Kingsford, McCormick, Quaker, PNC Bank, European Wax Center, and Diageo. | healthcare & pharma experience working on global health and biotech initiatives for companies like Pfizer, Genentech, Merck, Gilead, Janssen, and Bayer. |
Liz's experience in creative production, program management, and client leadership gives her a 360° view of how great work happens, and what gets in its way.
Grounded in both strategy and empathy, she's driven to shift the narrative in marketing that says teams need to pull all-nighters and be "always on" to keep clients happy. An agency where people feel supported and empowered to have a life beyond work is one where creativity thrives — and where the work produced leaves clients confident enough to expand and extend contracts year over year.Before moving into operations, Liz studied theatrical and technical management, which taught her how to harmonize precision and artistry — skills that now shape how she helps teams perform their best, both behind the scenes and to a live audience.
Expertise
| Operational Framework Design | People & Culture Design | Mentorship + Coaching |
|---|---|---|
| With her experience in large agency PMOs, Liz has seen how the right systems can transform both culture and output. Through simplified workflows, strengthened resource planning, and scalable processes, she helps teams boost efficiency by 20% or more while adopting people-first habits. | Leading and developing teams has taught Liz what truly drives a people-first culture: emotional intelligence, collaboration, and healthy boundaries. She works with leadership and HR teams to translate cultural values into actionable hiring and onboarding strategies, plus fractional hiring support for growing orgs. | Great leaders are built through clarity, confidence, and connection. Liz helps build the confidence, communication skills, and leadership mindset needed to influence outcomes and stand out at every stage of a career. |
Colleagues weigh in
I had the privilege of reporting directly to Liz during a challenging period marked by new business ventures and organizational changes. Liz’s leadership was crucial in guiding our department through these transitions with remarkable diplomacy and tact. Liz has a unique ability to balance strategic vision with meticulous attention to detail, fostering an environment where team members are both supported and empowered. Her deep expertise in managing complex operations and her insights into regulatory processes were invaluable to our success. She consistently provided the guidance we needed to adapt to new challenges while encouraging us to take ownership of our work and grow independently. Liz's commitment to excellence, coupled with her genuine care for her team, makes her an outstanding leader. I highly recommend Liz to any organization seeking a leader who can drive success while cultivating a positive and productive work environment. —Emery Riker, Product Operations
Liz is an absolute pleasure to work with due to her highly detailed, organized and humorous nature - she makes any project (big or small) so much fun to work on. She is a great team player who has a deep understanding of mastering process and procedures that ultimately allows for an expectational finished creative product. I learned a ton about the production process, industry trends and how to make things happens because of her. And she was truly a Client's dream on set making the impossible come to life. She is a huge asset to any team or company and I would love the opportunity to work with her again in the future. —Nicole Nuñez, Social Director
I had the privilege of working closely with Liz and witnessed her exceptional leadership skills. Liz has a natural ability to inspire and motivate others, driving the team towards success. I highly recommend Liz for their strong attention to detail, her meticulous approach to tasks and projects ensured accuracy and high-quality results. —Badelin Alvarez, Marketer
Liz is warmth and smarts. It is a pleasure and a privilege to work with her. —George Hicks, Medical Writer
Liz is one of the most capable and competent program directors I’ve had the pleasure of working with. She is thoughtful and diligent in every decision she makes. She is adept at overseeing a vast portfolio of business and executing key operations to drive campaigns of all stripes. Her experience in the health and wellness sector is unmatched. She has great insight into regulatory processes, and is keen to share these learnings to support the entire team. Liz excels as a manager. She is kind and insightful, and strikes the perfect balance between hands on and hands off management. She empowers her employees to learn and grown independently, while consistently offering support whenever needed. She teaches through experience. She allows her employees to identify their own areas of growth and provides guidance on how to adapt and learn from missteps. Liz is a stellar program director and people manager, and overall wonderful person, whom I would highly recommend to anyone. —Ross Kessler, Senior Project Manager
Liz is one of the most organized people I've ever worked with. What makes Liz special, though, is her persistent positive attitude, strategic mind, and ability to follow through. I hope I get to work with her again someday! —Katie Knecht, Copy & Fiction Writer